Honestly, we don’t want your money if you’re not happy with our service. But due to high volume of fraud activities (they watch the live video for next few hours/days then asking a refund) the refund for only members who are unable to watch the live video from our URL before you asking a refund you need to contact us via support or email we will try few ways to solve your issue if we unable to provide then we will refund (If you Contact US with in 7 Days Only)